Welcome to the website of Balenqui Flower Farm ("Balenqui", "we", "us", or "our"), a floral design business and flower farm registered in Ireland and operated from Killimor Road, Loughrea, Co. Galway, H62 XK92, Ireland. These Terms of Service ("Terms") govern your access to and use of the Balenqui website located at www.balenqui.ie (the "Website"), as well as any purchases you make, services you engage, and content you interact with through the Website.
By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Website. You must be at least 18 years of age to place orders, enter into service agreements, or otherwise transact with Balenqui through this Website. If you are under 18, you may browse the Website but must have a parent or guardian complete any orders or form submissions on your behalf.
We reserve the right to modify these Terms at any time. When changes are made, the updated Terms will be posted on this page with a revised "Last Updated" date. Material changes will be communicated through a notice on the Website at least 14 days before they take effect. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.
Balenqui is a working flower farm in County Galway, Ireland, that grows seasonal cut flowers using sustainable farming practices. Through our Website, we offer the following services and products:
All flowers are subject to seasonal availability. Because we grow the majority of our blooms on our own farm, specific varieties, colours, and stems may vary depending on weather conditions, the time of year, and natural growing cycles. We reserve the right to substitute individual stems within an arrangement with flowers of equal or greater quality and similar colour and style, and we will inform you of any significant changes prior to delivery wherever possible.
When you place an order through our Website, you are making an offer to purchase our products or services. We will confirm receipt of your order by email. An order is not considered accepted until we send you a confirmation of dispatch or, in the case of wedding and event services, a signed service agreement.
All prices displayed on the Website are in Euro (€) and include VAT at the applicable Irish rate unless otherwise stated. Delivery charges, where applicable, are clearly shown during the checkout process before you complete your purchase. We make every effort to ensure pricing accuracy, but in the rare event that an error occurs, we will contact you before processing the order and give you the option to proceed at the correct price or cancel.
Payment is required at the time of ordering for standard bouquet and subscription purchases. For wedding and event services, a non-refundable booking deposit of 30% of the quoted total is required to secure your date, with the remaining balance due no later than 14 days before the event.
We accept payment by major credit and debit cards. All transactions are processed securely, and we do not store your card details on our servers. By submitting payment information, you represent that you are authorised to use the payment method provided.
We deliver fresh flowers across Ireland. Delivery timescales are displayed on the Website and at checkout. Standard delivery is typically within two to three working days. Next-day delivery is available for orders placed before 12:00 noon on weekdays, subject to availability and delivery area.
We use trusted courier partners who specialise in the careful handling of perishable goods. While we pack our flowers with great care to ensure they arrive in excellent condition, we cannot guarantee delivery times once the parcel has been handed to the courier. Delivery delays caused by factors beyond our control, such as adverse weather, courier disruptions, or public holidays, do not constitute a breach of these Terms.
Risk of loss or damage passes to you once the flowers have been delivered to the address you provided. If no one is available to receive the delivery, the courier may leave the package in a safe place or with a neighbour, in accordance with their standard procedures. It is your responsibility to provide an accurate and complete delivery address. We are not liable for failed deliveries caused by incorrect address information.
Because flowers are perishable goods made to order, your right to cancel under the European Union (Consumer Rights) Directive 2011/83/EU is limited. You may cancel a standard bouquet order free of charge up to 24 hours before the scheduled dispatch date by contacting us at [email protected] or by calling +353 91 847 263. Cancellations received after this point cannot be accepted, as the flowers will already have been cut and prepared.
For subscription services, you may cancel your subscription at any time before the next billing date. Any flowers already dispatched as part of a paid billing cycle are non-refundable.
For wedding and event bookings, the 30% deposit is non-refundable. If you cancel more than 60 days before the event date, no further charges will apply. Cancellations between 30 and 60 days before the event will incur a charge of 50% of the total quoted price. Cancellations fewer than 30 days before the event will incur the full quoted price, as materials will likely have been ordered and preparation will have begun.
If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery with photographs of the packaging and the flowers. We will assess the issue and, at our discretion, either resend the order at no additional cost or provide a full refund. We take quality very seriously and appreciate your patience while we resolve any concerns.
When using this Website, you agree to the following obligations:
We reserve the right to restrict or terminate your access to the Website without notice if we reasonably believe you have violated any of these obligations.
All content on this Website, including but not limited to text, photographs, graphics, logos, icons, floral designs, page layouts, and software, is the property of Balenqui Flower Farm or its content suppliers and is protected by Irish and international copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the content on this Website for personal, non-commercial purposes only. This licence does not permit you to reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit any content from the Website without our prior written permission.
The Balenqui name, logo, and all related product and service names, design marks, and slogans are trademarks of Balenqui Flower Farm. You may not use these marks without our prior written permission. All other trademarks not owned by Balenqui that appear on the Website are the property of their respective owners.
The Website and all content, products, and services made available through it are provided on an "as is" and "as available" basis. While we take reasonable steps to ensure the information on the Website is accurate and up to date, we make no warranties or representations, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the Website or the information, products, services, or related graphics contained on the Website.
Photographs of flowers and arrangements on the Website are for illustrative purposes. Because our flowers are natural, living products, the actual blooms you receive may differ in colour, shape, size, and variety from images shown. This is a natural characteristic of seasonal, farm-grown flowers and does not constitute a defect in the product.
We do not guarantee that the Website will be available at all times or that it will be free from errors, viruses, or other harmful components. We may suspend or discontinue any part of the Website at any time without prior notice.
To the fullest extent permitted by applicable Irish and European Union law, Balenqui Flower Farm, its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website, your purchase of products, or your engagement of our services. This includes, without limitation, damages for loss of profit, data, goodwill, or other intangible losses.
Our total aggregate liability for any claim arising from or relating to these Terms, the Website, or our products and services shall not exceed the amount you paid to Balenqui for the specific product or service that is the subject of the claim during the twelve months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer under Irish law.
You agree to indemnify, defend, and hold harmless Balenqui Flower Farm, its owners, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Website, your violation of these Terms, your violation of any third-party rights, or any content you submit or transmit through the Website. This indemnification obligation survives the termination of these Terms and your use of the Website.
The Website may contain links to third-party websites or services that are not owned or controlled by Balenqui. These links are provided for your convenience and information only. We have no control over the content, privacy policies, or practices of any third-party websites and assume no responsibility for them. The inclusion of a link does not imply our endorsement of the linked website. We strongly recommend that you review the terms and privacy policies of any third-party website you visit. Your interactions with third-party websites are solely between you and the third party, and Balenqui shall not be liable for any loss or damage arising from such interactions.
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Website and providing personal information, you consent to the practices described in our Privacy Policy. We encourage you to read the Privacy Policy in full to understand how your data is handled.
These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Ireland, specifically the courts located in Galway.
If you are a consumer resident in the European Union, you retain the benefit of any mandatory provisions of the law of the EU member state in which you reside. Nothing in these Terms affects your rights as a consumer under applicable Irish or EU consumer protection legislation. You may also be entitled to use the European Commission Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr, to resolve disputes online.
In the event of any dispute, claim, or disagreement arising out of or relating to these Terms or your relationship with Balenqui, we encourage you to first contact us directly to attempt an informal resolution. You can reach us at [email protected] or by writing to Balenqui Flower Farm, Killimor Road, Loughrea, Co. Galway, H62 XK92, Ireland. We will make reasonable efforts to resolve the matter amicably within 30 days.
If the dispute cannot be resolved informally, either party may pursue resolution through the courts of Ireland as specified in Section 13. For consumers, alternative dispute resolution options may also be available through the Competition and Consumer Protection Commission (CCPC) in Ireland or equivalent bodies in your country of residence within the EU.
We may suspend or terminate your access to the Website at any time, without prior notice or liability, if we reasonably believe that you have breached these Terms, engaged in fraudulent activity, or otherwise acted in a manner that is harmful to our business, other users, or third parties.
Upon termination, your right to use the Website ceases immediately. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation intellectual property provisions, disclaimers, limitations of liability, indemnification obligations, and governing law provisions. Termination does not affect any rights or obligations that accrued prior to the date of termination, including any outstanding payment obligations.
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions. The unenforceable provision will be replaced with a valid, enforceable provision that most closely achieves the original intent and economic effect of the original provision.
These Terms, together with our Privacy Policy and any additional agreements entered into for specific services (such as wedding service contracts), constitute the entire agreement between you and Balenqui regarding your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.
We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect your rights or obligations, we will provide notice through a prominent announcement on the Website at least 14 days before the new terms take effect. We may also notify registered customers by email. It is your responsibility to review these Terms periodically. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.
If you have any questions, concerns, or comments about these Terms of Service, please contact us using the details below:
Balenqui Flower Farm